These terms are an agreement between you and Dragon Foundry LLC.
II. What Is Personal Information And When Does Dragon Foundry Collect It?
Dragon Foundry collects both personal and non-personal consumer information. Personal information collected by Dragon Foundry is discussed below in this section. Non-personal information is discussed below in Section III.
Personal information is information that identifies you and that can be used alone, to contact you on-line or off-line. Dragon Foundry may collect personal information from our online visitors during:
- Contest registration and prize acceptance;
- Warranty registration and requests;
- Customer support and/or technical service requests;
- Player match up and other head-to-head online competitions;
- Registration for games and/or special game-specific events;
- Newsletter subscriptions, referral services, and other marketing surveys and email campaigns;
- Registration for Origin and/or other service accounts;
- Creation of a personal profile;
- Product, service and/or subscription orders;
- Service requests from third party service providers on our site;
- Access to our products and/or services on social networks or other third party services; and
- Otherwise through use of our software, mobile or online services where personal information is required for use and/or participation.
Information collected will vary depending upon the activity and may include your name, email address, phone number, home address, birth date, mobile phone number and credit card information. Visitors to Dragon Foundry Mobile may be asked to provide the name of their mobile service carrier, model of their mobile phone and a valid mobile number so that we may provide purchase instructions directly to their mobile phone. In that context, your mobile number will only be used to send you a text message with a link to download your game and will not be retained for any other purpose. Prize winners may be required to provide their Social Security or other identification number for tax purposes, and will be used only for prize fulfillment.
III. What Is Non-Personal Information and When Does Dragon Foundry Collect It?
Non-personal information, alone, cannot be used to identify or contact you. Dragon Foundry collects non-personal information about your use of our online and mobile products and services both on our website and in the course of game play and software usage (on PC, mobile and game system platforms).
We will retain your information for as long as your Dragon Foundry Account is active or as needed to provide you services. If you wish to cancel your Dragon Foundry Account or request that we no longer use your information contact Customer Support. There may be instances where we are legally required to retain your information.
A. What Types of Non-Personal Information Does Dragon Foundry Collect?
When you use Dragon Foundry online and mobile products and services or you play our games on your PC or game system, we may collect certain non-personally identifiable information for purposes including improving our products and services, troubleshooting bugs, providing services to you, facilitating the provision of software updates, dynamically served content and product support as well as communicating with you. The non-personal information collected may include demographic information including gender, age, zip code, information about your computer, hardware, software, platform, game system, media, mobile device, including unique device IDs or other device identifiers, incident data, Internet Protocol (IP) address, network Media Access Control (MAC) address and connection. We also collect other non-personal information such as username, user ID or persona, feature usage, game play statistics, scores and achievements, user rankings, time spent playing our games, and click paths as well as other data that you may provide in surveys, via your account preferences and online profiles such as friends lists or purchases, for instance. We may also receive information from third parties in connection with market and demographic studies and/or other data that we use to supplement personal information provided directly by you.
B. How Does Dragon Foundry Collect Non-Personal Information?
We and other third parties may also use flash cookies, also known as "local shared objects," on our sites that employ Flash technology. Flash cookies are small files similar to browser cookies and are used to remember the site's settings to personalize the look and feel of the site. Like normal cookies, Flash cookies are represented as small files on your computer.
2. Clear GIFs And Tracking Pixels
Clear GIFs (a.k.a. web bugs, beacons or tags) are small graphic images placed on a web page, web-based document, or in an email message. Clear GIFs are invisible to the user because they are typically very small (only 1-by-1 pixel) and the same color as the background of the web page, document or email message. We do not use clear GIFs to collect personal information about you. However, we may use clear GIFs to capture statistical usage information for our web pages, features or other elements on a web page. We correlate this information to a user to personalize user experience and for statistical analysis of user experiences on our web pages.
We and third parties may also use tracking pixels, which allow us to advertise more efficiently by excluding our current users from certain promotional messages or identifying the source of a new installation.
3. Internet Log Files
Dragon Foundry and other third parties also may maintain log files which contain IP addresses. An IP address is a numeric address that may be assigned to your computer by your Internet Service Provider. In general, we use log files to monitor traffic on our websites, to troubleshoot technical problems and authenticate users' entitlements to our products. In the event of user abuse of our websites, however, we may block certain IP addresses or game system IDs provided by our licensed hardware manufacturers. If available, IP addresses and game system IDs may be used in order to enforce our Terms of Service.
4. Analytic Metrics Tools and Other Technologies
Dragon Foundry also uses its own proprietary analytic metrics tool and other third party analytics technologies to collect information when you use our online products and services and/or play our games on your PC, game system and/or mobile device. These tools and technologies use server log files, web beacons, cookies, tracking pixels and other technologies to collect and analyze certain types of information, including cookies, IP addresses (including for purposes of determining your approximate geographic location), mobile or other hardware device ID or other device identifiers, browser types, browser language, information passed from your browser (if any), referring and exit pages, and URLs, platform type, click information, information about your media, peripheral hardware, software and/or applications installed on your machine and/or device, domain names and types, landing pages, pages viewed and the order of those pages, advertising conversion rates, the date and amount of time spent on particular pages, other Internet and website usage information, game state and the date and time of activity on our websites or games, information about how your game is used, including game metrics and statistics, feature usage and purchase history, as well as unique hardware identifiers such as MAC Address, mobile unique device ID (if applicable) and other similar information.
The third party analytics companies who collect information on our sites and in the context of our online and mobile products and/or services, and other similar companies like Facebook in connection with the Facebook "Like" button, may combine the information collected with other information they have independently collected from other websites and/or other online or mobile products and services relating to your activities across their network of websites as well as online and/or mobile products and services. Many of these companies collect and use information under their own privacy policies.
Some Dragon Foundry websites and services use Google Analytics, a web analytic service offered by Google Inc. ("Google"). Google Analytics uses "Cookies", text files that are stored on your PC and that enables the analysis of your usage of this website. The information about your usage of websites, collected through these cookies, will be transmitted to and stored on Google server based in the US. On behalf of Dragon Foundry, Google will use this information in order to evaluate your usage of this websites, to make reports on website activities and/or to provide the website operator with other services related to this websites. Your IP-address collected by Google Analytics will not be matched up with other data of Google. You may prevent the installation of cookies by adjusting your browser settings. Please note that if you disable cookies, it is possible that you may not use all functionalities of Dragon Foundry's websites. You may also prevent the cookies from collecting and storing your information by downloading and installing the following browser-plugin under the following link: http://tools.google.com/dlpage/gaoptout?hl=en.
5. Ad Serving Technology
The advertising companies who deliver ads for us may combine the information collected or obtained from Dragon Foundry with other information they have independently collected from other websites and/or other online or mobile products and services relating to your web browser's activities across their network of websites. Many of these companies collect and use information under their own privacy policies.
For more information about the practices of other large ad serving companies that may collect information based on your interaction with ads on this site, in our mobile products, and other sites or products not owned/managed by Dragon Foundry, or to "opt out" of targeted advertising delivered by National Advertising Initiative (NAI) member ad networks, you should visit www.networkadvertising.org.
These ad serving technologies are integrated into our sites, online or mobile products and services; if you do not want to use this technology, do not play.
6. Anti-Cheat and Fraud Prevention Technologies
Dragon Foundry strives to provide a safe and fair gaming environment to all players of its games. To prevent fraudulent activities and behaviors that may negatively affect the experiences of a player, Dragon Foundry is authorized to use "anti-cheating" software, or applications for the prevention of fraud for our internet presence, during the use of our online products and/or services (including online games), and mobile platforms.
At login to Dragon Foundry online products and/or services, during the setup of an Dragon Foundry Account, and/or at the point of sale, Dragon Foundry may collect data about your device in order to create a hash of machine components. Information collected for this purpose shall not be stored in retrievable form. Dragon Foundry uses the collected information for the prevention of fraud, and for authentication purposes. Dragon Foundry may consolidate the machine hash created for this purpose with your Dragon Foundry Account; data consolidated this way will not be shared with any other third party, and will be used exclusively for security, fraud prevention and authentication purposes by Dragon Foundry.
IV. Information Provided To Dragon Foundry By Third Parties.
Dragon Foundry also obtains personal and non-personal information from third parties as discussed below. Dragon Foundry only uses this data for purposes consistent with this policy.
1. PlayStation®3 and PlayStation®4 computer entertainment systems
If you sign up to play Dragon Foundry games through a PlayStation®3 or PlayStation®4 computer entertainment system, your Sony Entertainment Network account information will be provided to Dragon Foundry so that we can establish an Dragon Foundry Account for you. You need an Dragon Foundry Account to play Dragon Foundry's titles online. By signing up to play Dragon Foundry's titles, you agree that limited user account information can be transferred to Dragon Foundry. Information transferred to Dragon Foundry includes your name, email address, online ID, country, language and date of birth but does not include credit card number or other financial account information.
2. Xbox Live
If you sign up to play Dragon Foundry games through Microsoft's Xbox Live Service, Microsoft will provide your Xbox Live user account information to Dragon Foundry so that we can establish an Dragon Foundry Account for you. You need an Dragon Foundry Account to play Dragon Foundry's Xbox Live titles. By signing up to play Dragon Foundry's Xbox Live titles, you agree that Microsoft can transfer your user account information to Dragon Foundry. Information transferred from Microsoft to Dragon Foundry includes your Gamertag, email address, state or province, country, language and age but does not include credit card number or other financial account information.
3. Wii U
If you sign up to play Dragon Foundry games through a Nintendo Wii U console, your Nintendo account information will be provided to Dragon Foundry so that we can establish an Dragon Foundry Account for you. You need an Dragon Foundry Account to play Dragon Foundry’s titles online. By signing up to play Dragon Foundry’s titles, you agree that limited user account information can be transferred to Dragon Foundry. Information transferred to Dragon Foundry includes your Mii information, email address, Nintendo Network ID, friend list, country, language and date of birth but does not include credit card number or other financial account information.
If you sign up to play Dragon Foundry games through a Valve’s Steam service, your Steam account information will be provided to Dragon Foundry so that we can establish an Dragon Foundry Account for you. You need an Dragon Foundry Account to play Dragon Foundry’s titles online. By signing up to play Dragon Foundry's Steam titles, you agree that Valve can transfer your user account information to Dragon Foundry. Information transferred from Valve to Dragon Foundry may include your Steam ID, username, email address, state or province, country, language and age but does not include credit card number or other financial account information.
5. Other Information Collected From Third Parties
Dragon Foundry may also receive other information from third parties, including in connection with the operation and distribution of our products and services as well as market and demographic studies that we use to supplement personal and anonymous information collected or provided directly by you. Some third party services such as Twitter and Facebook may also provide us with information from your accounts there with your permission.
Dragon Foundry may also collect or receive information about you from other Dragon Foundry users who choose to upload their email and other contacts. This information will be stored by us and used primarily to help you and your friends connect.
Dragon Foundry may also receive information from third parties in connection with market and demographic studies and/or other data that we use to supplement personal information provided directly by you.
V. What Happens To The Information Dragon Foundry Collects?
A. How Dragon Foundry Uses Your Information
Dragon Foundry uses your information to fulfill your specific requests, purchase orders and to send you purchase confirmation and other account-related information. In addition, the personal information you provide will allow us to send you messages about things including new products, features, enhancements, special offers, upgrade opportunities, contests and events of interest. You may also later opt out of such communications sent via email.
Otherwise, Dragon Foundry uses personal and non-personal information, both individually and combined together, to better enhance your user experience, improve our products and services, understand the behavior and preferences of our customers, to troubleshoot technical problems, to serve advertising, for authentication purposes, to enforce our Terms of Service, to ensure proper functioning of our products and services as well as to help improve them. In addition, we combine non-personal information with personal information, such as an email address, for purposes including providing excellent customer service, administering loyalty programs and tailoring our communications, offerings, web pages or game play experience to you.
If you choose to use our referral service to "Tell a Friend" about an Dragon Foundry product or site, we will ask you for your friend's name and email address. We will send your friend an email on your behalf inviting him or her to visit the site or check out our product. Dragon Foundry stores your friend's name and email for a short period for the sole purpose of sending this email and for redundancy checking, to be sure that your friend does not receive multiple copies of the same email message. We do not keep or use this information for any other purpose.
Your participation in tournaments or other online game events is also conditional upon our collection, use, storage, transmission and public display of statistical data (such as your scores, rankings and achievements) generated through your participation.
B. Will Dragon Foundry Share My Information With Third Parties?
Dragon Foundry will never share your personally identifiable information with third parties without your consent. We may, however, share non-personally identifiable, aggregated and/or public information with third parties. There may be circumstances where you may share information on your own. Please see section XI for more details about your rights to information you share publicly on Dragon Foundry including user generated content, forums, blogs, and profiles. You may also opt in to allow Dragon Foundry to share your personal information with companies and organizations that provide products or services that we believe may be of interest to you. To opt out of further communications from a marketing partner or sponsor with whom your information has been shared, please contact that partner or sponsor directly.
Dragon Foundry does not disclose any personal information about children under 18 years of age who have registered on any of our websites to third parties, or share or disclose personal information other than as set forth in this policy, provided however, that in the event of a merger, acquisition, or the unlikely event of bankruptcy, management of Dragon Foundry customer information may be transferred to its successor or assign regardless of age.
From time to time, Dragon Foundry employs third party contractors to collect personal information on our behalf to provide email delivery, product, prize or promotional fulfillment, contest administration, credit card processing, shipping or other services on our sites. When requesting these services, you may be asked to supply your name, mailing address, telephone number and email address to our contractors. We ask some third party contractors, such as credit agencies, data analytics or market research firms, to supplement personal information that you provide to us for our own marketing and demographic studies, so that we can consistently improve our sites and related advertising to better meet our visitors' needs and preferences. To enrich our understanding of individual customers, we tie this information to the personal information you provide to us.
You will be notified before your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.
We may also access and disclose personal information, including personal communications, in connection with report abuse functions in our products and services, to enforce legal rights and comply with the law, or to comply with an order from a government entity or other competent authority, or when we have reason to believe that a disclosure is necessary to address potential or actual injury or interference with our rights, property, operations, users or others who may be harmed or may suffer loss or damage, or when we believe that disclosure is necessary to protect our rights, combat fraud and/or comply with a judicial proceeding, court order, or legal process served on Dragon Foundry. Note that certain publically available information you post and communicate on our and third party sites and services is public information for which you have no expectation of privacy. See Section XI for more details.
VI. Where Is The Information Held?
VII. How Does Dragon Foundry Protect Your Personal Information?
Dragon Foundry understands the importance of keeping your information safe and secure. Dragon Foundry will make commercially reasonable efforts to protect your personal information and ensure the security of our systems. When you enter sensitive financial information (such as a credit card number) on our order forms, we encrypt the transmission of that information using commercially reasonable methods. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. We cannot guarantee that your information will not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. We cannot assume responsibility or liability for unauthorized access to our servers and systems.
VIII. Review, Correction Of Your Information, Requesting Removal From Mailing Lists And Deactivating Your Account
You can correct or update your account information at any time by logging on our site and navigating to "My Account," and viewing your "Basic Information" or other account settings. Should you be unable to log in or wish to have your account(s) deactivated, contact Customer Support. We will be happy to review, update or remove information as appropriate or provide information that we may hold about you. We may still retain your information in our files however, to resolve disputes, enforce our user agreement, and due to technical and legal requirements and constraints related to the security, integrity and operation of our websites.
If you've granted Dragon Foundry access to your Facebook account information through a Dragon Foundry application, you may request that Dragon Foundry delete your Facebook information by contacting Customer Service and specifying the Facebook application used. Note that as a result of deleting your data associated with an application on Facebook, you will no longer have access to that application.
IX. A Special Note About Children
Protecting children’s privacy online is extremely important to Dragon Foundry. Many Dragon Foundry online or mobile products and services are intended for general audiences and do not knowingly collect any personal information from children. When users identify themselves as being children (i.e. under the age of 13 or under the minimum age in the relevant territory), consistent with applicable law we will: (1) not provide a path for them to input personal information, (2) collect certain information for limited purposes only (consistent with applicable law)), (3) block the child from accessing relevant services; and/or (4) obtain consent from parents for the collection, use, and sharing of their children’s personal information.
Through our mobile applications your child will be able to receive local in app notifications, which do not collect any personal information.
Please note that if you grant consent for your child to use Dragon Foundry's online or mobile products and services, this may include such general audience communication services as email, instant messaging, and online groups, and your child will be able to communicate with, and disclose personal information to, other users of all ages.
If you are a parent and wish to revoke your previously provided consent, review information collected from your child or have that information deleted, contact Customer Service.
We encourage you to talk with your children about communicating with strangers and disclosing personal information online. You and your child should review our Online Safety web page for additional information about using the Internet safely.
Under no circumstances do we condition a child’s participation in an activity—like contests—on the child’s disclosure of more personal information than is reasonably necessary to participate in the activity. On certain sites, we may not permit children to participate at all regardless of consent.
X. Public Information Including User Generated Content, Online Forums, Blogs And Profiles
You may choose to disclose information about yourself in the course of contributing user generated content to Dragon Foundry sites or games or in our online chat rooms, blogs, message boards, user "profiles" for public view or in similar forums on our sites and/or on third party sites. Information that you disclose in any of these forums is unencrypted, public information, may be accessed or recorded by Dragon Foundry employees, and there is no expectation of privacy or confidentiality there.
You should be aware that any personally identifiable information you submit in the course of these public activities can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to make public in any of these forums.
Note also that in the ordinary course of Internet activity, certain information may be sent from your browser to third parties such as advertising networks and analytics companies. Dragon Foundry has no control over the information sent from your browser to those networks or other third parties and recommends that you ensure that your browser settings prevent the disclosure of information you would not like to share.
If you post a video, image or photo on one of our sites for public view you should be aware that these may be viewed, collected, copied and/or used by other users without your consent. We are not responsible for the videos, images or photos that you choose to submit to Dragon Foundry's site. Please see our Terms of Service at http://www.dragonfoundry.com/terms on this point and for other guidelines about posting content on our websites.
XI. Third Party Sites.
XII. Products Offered In Partnership With Third Party(s)
XIII. Contact Information & Complaints Process
If you have questions or concerns regarding this statement, you should first contact Dragon Foundry Customer Service at firstname.lastname@example.org.